![]() ![]() Do this only after you back-up the existing one. Take one of these files from a time when you know the server was working and copy/paste it into the c:\windows\system32\inetsrv directory. If this is not the case, then you can navigate to c:\windows\system32\inetsrv\history where you will find some older versions of the MetaBase.xml file, as shown in Figure 4. If you are working in a web farm environment and you have exact replicas of the websites on another server, then can back-up the existing MetaBase.xml file and copy a working copy to the broken web server. I have seen ErrorCode: 0xC00CE552 and 0xC00CE558. Figure 3 shows the System event log entry.įigure 3, System Event Viewer log for Event ID 4275 I don’t recommend this, because in this case the error is logged into the Event Viewer and a search for the event ID will lead to a possible solution. I’ve troubleshot many issues over the years and have looked in the Event Viewer so many times and found no help that I sometimes don’t look in it. The service, or dependent services, may had an error during its startup or may be disabled.” The error message is, “The IIS Admin Service or the World Wide Web Publishing Service, or a service dependent on them failed to start. It was crashing with the error shown in Figure 2. The IIS service, I.e the World Wide Web Publishing Service and/or IIS Admin Service would not start. I recently worked on a case where we could not get that far. If the message is rendered, you can open the file in Visual Studio, navigate to the reference line number and check was is going on. If this is the case, you may be able to simply open the IIS management console and hope that you receive a message, as shown in Figure 1. Perhaps there was a manual modification made to it and the XML structure has been compromised. But what do you do when IIS itself is not working?Ī common cause is that the nfig file is corrupted. You can checkout the release notes to see what’s new.When you are troubleshooting IIS issues there are tools like Failed Request Tracing, IIS logs, etc. If you’re using Metabase Cloud, we’ll handle the upgrades for you. Upgrading to the latest and greatest may resolve your issue. Metabase adds new features and squashes bugs with each release. To see if someone else has run into a similar issue, check out our forum on Discourse. To open the developer console, follow the instructions for your web browser:įor tutorials that walk you through how to use Metabase features, check out Learn Metabase. Check out How to read the server logs.Ĭhecking for Javascript console errors: Metabase will send debugging information and errors to your browser’s developer console. If you’re logged into Metabase with an Admin account, you can also access the logs by going to the top right of the screen and clicking on the gear icon > Admin settings > Troubleshooting > Logs. Administrators will have access to the server logs, and everyone with a browser can open the developer tools to see the console logs.Īccessing the Metabase server logs: You can look for the logs that Metabase leaves on the server’s file system (or wherever else you collect logs). Metabase will log errors, both on the server and in the browser console, depending on where the error occurs, which can help you track down an issue. The dates and times in my questions and charts are wrong. ![]() My dashboard is slow or failing to load.I can’t view or edit my question or dashboard.The data in Metabase doesn’t match my database.Using or migrating from an H2 application database.Problems, their causes, how to detect them, and how to fix them. ![]()
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